The ombudsman receives complaints about conduct, recurring failures or unresolved service matters by email. Sales inquiries and first support requests should use the regular channels.
Open email to the ombudsman ↗Contact the ombudsman after a regular request has been made and the response did not address the issue.
This website opens your email application and does not issue an automatic protocol. Keep the sent message; the team confirms receipt and explains the next step.
Information is shared only with people needed to investigate the matter, subject to legal and operational obligations.