Triage and diagnosis
Turns triage and diagnosis into a concrete Technical Hours layer with inputs, owners and acceptance criteria.
Ongoing service · Specialists on demand
A one-off technical issue still needs diagnosis, boundaries and a clear next step.
Dedicated technical time to investigate, correct, configure or guide work on existing digital assets.
Why it matters
A scoped intervention with time, actions, limits and next steps clearly recorded.
Dedicated technical time to investigate, correct, configure or guide work on existing digital assets.
- Triage and diagnosis
- Targeted fixes
- Configuration and publishing
- Integrations and tracking
An ongoing plan for your operation.
Scope, setup, service capacity and recurring fees are confirmed in the proposal before contracting.
What is included
Technical Hours, with depth across every layer.
Every item is planned in context, connected to the other disciplines and documented so the work can continue after delivery.
Targeted fixes
Connects targeted fixes to the other project decisions so the result remains coherent and maintainable.
Configuration and publishing
Organizes configuration and publishing into verifiable components with documentation the operating team can use.
Integrations and tracking
Validates integrations and tracking in the real use context before approval and publication.
Vendor coordination
Records the role of vendor coordination so measurement, support and future priorities stay visible.
Documented service record
Delivers documented service record with practical guidance, explicit dependencies and a clear next step.
Brands that have worked with FGX
Your business could be next.
How we work
Ethical process. Predictable delivery.
Objective, owner and approval criteria remain visible at each step.
- 01Triage
During triage, we align the objective, context and evidence required for Technical Hours.
- 02Estimate
At estimate, decisions become priorities, owners and an explicit approval checkpoint.
- 03Execute
Throughout execute, the team builds and reviews the solution with dependencies visible.
- 04Record
The record stage tests the work in its use context and records necessary adjustments.
Proof, not promises
Close collaboration, direct communication and care at every stage.
FGX has served more than 650 companies across 19 countries and five continents. Every service keeps scope, process and next steps explicit.
Diogo LonghiWL Startups
“FGX brought a strategic perspective that made a real difference to the result.”
Frequently asked questions · Technical Hours
Important questions before deciding.
Clear answers prepared for people, search and answer engines.
How does a Technical Hours engagement begin?+
We begin with a diagnosis of the objective, audience, current operation and success criteria. The proposal is built from that context.
Are scope and timeline agreed before work starts?+
Yes. Deliverables, milestones, responsibilities, approval points and commercial terms are recorded in the proposal.
What does the client need to provide?+
The required content, access and decision-makers are identified during discovery. Sensitive credentials should only be shared through the agreed secure channel.
Can FGX continue after delivery?+
Yes. Support, evolution, performance, infrastructure or dedicated technical hours can continue when they fit the solution.
650+ companies across 19 countries trust FGXIf you refuse to settle for
